Store Policies

Items in stock will ship via UPS within 5-7 business days. Please read below for information regarding preorders.

At Coeur, every piece is crafted in small production runs to ensure exceptional quality and reduce unnecessary waste. Preordering allows us to produce intentionally while securing your place in our upcoming production schedule.

Payment is collected in full at the time your preorder is placed. This guarantees your reservation for the selected product. Estimated shipping dates are provided on each product page. While we strive to meet these timelines, production schedules may occasionally change due to the nature of small-batch manufacturing, material availability, or quality control standards.

If your order is significantly delayed, we will notify you by email with an updated estimated delivery date.

If you have any questions about preorders, please contact us before placing your order. We're happy to provide the most up-to-date production timeline and answer any questions you may have.

We thank you for your patience!

Every Coeur piece is handcrafted with exceptional care using premium materials selected for their beauty, durability, and longevity. We stand behind the quality of our craftsmanship and offer a one-year limited warranty covering manufacturing defects in materials or workmanship under normal use. This warranty does not cover natural wear and patina, scratches, stains, misuse, accidents, improper storage, unauthorized repairs, or damage resulting from normal aging of the leather. If you believe your item has a manufacturing defect, please contact our team with your order information and photos for evaluation. If your claim is approved, we will repair or replace the item at our discretion.

We kindly ask that you inspect your item upon receipt and contact us promptly if defects in materials and workmanship are found. To help us evaluate the issue, please email us within 7 days of delivery with your order number, a description of the issue, and clear photographs of the item. Once reviewed, we will determine the appropriate resolution.

Please note that the natural characteristics of full-grain, vegetable-tanned leather, including variations in grain, color, and texture, are inherent to the material and are not considered defects.

Once an order has been delivered to the shipping address provided, Coeur is not responsible for lost or stolen packages. If your package is lost in transit, please contact us promptly and we will assist in filing a claim with the carrier where applicable.

We want you to love your purchase.

If you are not satisfied with your purchase, please contact us within 30 days of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. We are not responsible for return shipping charges. Original shipping charges are not refundable. Items sent back to us without first requesting a return will not be accepted.

Once your return has been received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to the original payment method within 5–10 business days. Please note that your financial institution may require additional time to post the refund.